My AXA Mobile 1.0.2470

The new My AXA Mobile App marks its first iteration with a focus on health insurance policyholders and optimized existing functionalities. Users can expect their familiar services and benefits associated with both comprehensive and supplementary health insurance, presented in a modern and intuitive design that is both user-friendly and forward-thinking.

Other customer groups will continue to have access to the traditional self-services, such as reporting claims, requesting documents for vehicle and life insurance, with the forthcoming app updates.

What’s new?

• Quick access to services through an intuitive navigation system.
• Enhanced usability of traditional services.
• Real-time notifications delivered via smartphone and, as usual, via email, for instance, when a new message arrives in your My AXA inbox.
• The “Current” page ensures users are always informed about the latest updates.
• A modern and future-oriented design aesthetic.
• Dark Mode feature - customize the app's appearance to suit your preference.
• Easily switch between multiple My AXA accounts – access all family contracts quickly.

Familiar Services and Features

• Submit medical invoices and documents related to health insurance (e.g., treatment and cost plans or sick leave certificates).
• Comprehensive overview of all insurance policies.
• Constant communication with your dedicated agency, available anytime and anywhere.
• Receive digital correspondence and communicate securely with AXA.
• Easily update personal data and bank details.

Additional Benefits

If you have not yet utilized the My AXA Mobile App or the My AXA Portal (www.myaxa.de), registration via SMS is straightforward. Existing users can log in directly using their username and password. The first login will require an activation code, which can be found in the documentation received during registration—this code remains valid permanently. In case you no longer have access to this code, it can also be requested directly through the app via SMS.

Enhanced Data Security:

To ensure that only you have access to your personal data, the app will prompt you to enter a six-digit PIN each time it is opened. You can set this PIN upon your initial sign-in. Alternatively, facial recognition or fingerprint authentication can be utilized. For security reasons, the My AXA App is not compatible with rooted devices.